Frequently Asked Questions

General Information

OMNY is the MTA’s new fare payment system. OMNY will be phased in over time and will unify fare payments and mobile ticketing across subway, bus, and commuter rail, resulting in a seamless experience for customers. Learn more about OMNY.

OMNY, which stands for One Metro New York, is based on the concept of unifying fare payments and ticketing across multiple modes of transportation. We believe that transportation is an essential service that connects communities and brings the diversity and energy of New York together. OMNY is the newest way to experience all that our region offers.

MetroCard will continue to be available until all comparable services are offered with OMNY. This is currently planned for completion in 2023.

The fares are the same for MetroCard and OMNY.

Yes. You can still use MetroCard until the OMNY rollout is complete. Starting in 2021, you will be able to use a new MTA-issued contactless transit card as well. Learn more about contactless cards and digital wallets.

Not yet. OMNY will expand to commuter rail during the next phases of the rollout. Learn more about the rollout.

Today, you can use cash with OMNY in limited ways. For example, if you use a reloadable prepaid card, you can prepay your card with cash at locations where reloadable prepaid cards are sold.

In the future, you will be able to use cash with OMNY in many ways. In 2021, we will introduce the OMNY card – a contactless transit card – that you will find at retail locations throughout the New York region. In 2021, we will also install OMNY vending machines at subway and commuter rail stations.

You can still use cash with MetroCard while the OMNY rollout continues. Cash will continue to be a payment option for Access-A-Ride when paratransit services are supported in OMNY.

Not yet. We will introduce the OMNY card – a contactless transit card – beginning in 2021.

There’s no need to wait! With OMNY, you can use your own contactless credit, debit, or reloadable prepaid card, as well as digital wallets supported by your smart phone, smart watch, or wearable. Just choose your preferred payment method, tap, and go!

Yes. By registering for an OMNY account, you can access a secure, personalized dashboard, where you can view up to 12 months of your trips and charges. Without an OMNY account, you are limited to viewing only 7 days of your trips and charges. Register for an OMNY account today.

The OMNY website can support several languages today, and additional languages will be supported in the future as OMNY is rolled out. To translate the OMNY website into a different language, go to the bottom of the page and select your preferred language using the Google Translate feature.

OMNY customer service representatives can support many languages when you call. OMNY customer service representatives can also utilize a third-party interpreter service when a particular language skill is not available at the time of your call. The third-party interpreter service can support over 300 languages.

We are committed to keeping your personal information safe and secure. Please review the OMNY Privacy Policy to learn more about how we collect, use, disclose, retain, and protect your personal information.

Not yet. Access-A-Ride customers will be able to use OMNY during the next phases of the rollout. Learn more about the rollout.

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