Frequently Asked Questions
OMNY, which stands for One Metro New York, is based on the concept of unifying fare payments and ticketing across multiple modes of transportation. We believe that transportation is an essential service that connects communities and brings the diversity and energy of New York together. OMNY is the newest way to experience all that our region offers.
MetroCard will continue to be available until all comparable services are offered with OMNY.
OMNY is the MTA’s new fare payment system. OMNY will be phased in over time and will unify fare payments and mobile ticketing across subway, bus, and commuter rail, resulting in a seamless experience for customers. Learn more about OMNY.
The fares are the same for MetroCard and OMNY.
If you prefer to pay in cash, you can use either a reloadable prepaid card or an OMNY card. If you use a reloadable prepaid card, you can prepay your card with cash at locations where reloadable prepaid cards are sold.
You can also use cash to buy a new OMNY card or reload an existing OMNY card at more than 2,000 retail locations across the New York metropolitan area.
OMNY card availability may vary by retailer. Find a retail location near you.
You can still use cash with MetroCard while the OMNY rollout continues. Cash will continue to be a payment option for Access-A-Ride when paratransit services are supported in OMNY.
Yes. You can buy a new OMNY card or reload an existing OMNY card at more than 2,000 retail locations across the New York metropolitan area. You can also reload an OMNY card online through an OMNY account as well as through the OMNY call center. The OMNY card costs $5 to purchase and must be loaded with a minimum of $1 at the time of purchase.
Customers in the MTA Reduced-Fare MetroCard Program can now make the switch to OMNY and receive the same half fare benefit with the contactless credit/debit card or smart device of their choice.
If you prefer to pay with an MTA-issued Reduced-Fare OMNY card, you should keep using your MetroCard until Reduced-Fare OMNY cards are available in the coming months.
Reduced-Fare customers who switch to OMNY can take advantage of the 7-day fare cap: pay for 12 rides using the same device or card in a week and additional rides within the week are free, only with OMNY.
Find out more here
To translate the OMNY website into a different language, go to the bottom of the page and select your preferred language using the Google Translate feature.
OMNY customer service representatives can support many languages when you call. OMNY customer service representatives can also utilize a third-party interpreter service when a particular language skill is not available at the time of your call. The third-party interpreter service can support over 300 languages.
Yes! Simply tap your own contactless credit or debit card, smart device, or OMNY card on the OMNY reader to pay the fare. These are the same OMNY readers as those on MTA subways and buses and work the same way.
The fare for the Roosevelt Island Tram is $2.90 for full fare customers and $1.45 for reduced fare customers – the same as the fares for subway and for local, limited, and Select Bus Service buses.
Yes! Simply tap your contactless credit or debit card, smart device, or OMNY card on the OMNY reader to pay the fare at the AirTrain-Howard Beach and AirTrain-Jamaica stations. No more waiting in line at the vending machines.
Select gates at each station are dedicated to OMNY while MetroCard remains available. You will be charged the full AirTrain fare of $8.25 for each tap.
Note: You can pay for up to four riders at AirTrain OMNY readers.
Note: If you are connecting between Airtrain JFK and the MTA subway or bus, you’ll need to tap separately for each service (there is no dual fare entry at Howard Beach at this time).