Frequently asked questions

General information

What is OMNY?

OMNY is the MTA’s new contactless fare payment system. OMNY will be phased in over time and will unify fare payments and mobile ticketing across subway, bus, and commuter rail, resulting in a seamless experience for customers.

What does “OMNY” mean?

OMNY is built on the concept that we are One Metro New York, and is based on the prefix “omni,” which means “all” or “of all things.” We believe that transportation is an essential service that connects communities and brings the diversity and energy of New York together. OMNY is the newest way to experience all that our region offers.

When will MetroCard be phased out?

MetroCard will continue to be available until all comparable fare options are available with OMNY. This is currently planned for completion in 2023.

Will OMNY cost more than MetroCard?

The fares are the same and there are no additional fees to use OMNY.

Can I still ride with the MTA if I do not have a contactless card or a smart device?

Yes. You can still use MetroCard until the OMNY rollout is complete in 2023. Starting in 2021, you will be able to use a new MTA-issued contactless transit card as well.

Can I use OMNY to purchase railroad tickets?

At this time, railroad tickets are not available for purchase using OMNY. You can continue using the eTix app for railroad ticket purchases.

Can I use cash with OMNY?

Today, you can use cash with OMNY in limited ways. For example, if you use a reloadable prepaid card, you can prepay your card with cash at locations where reloadable prepaid cards are sold.

In the future, you will be able to use cash with OMNY in many ways. In 2021, we will introduce the OMNY Card – a contactless transit card – that you will find at retail locations throughout the New York region. In 2022, we will install OMNY vending machines at subway and commuter rail stations.

You can still use cash with MetroCard until the MetroCard system is decommissioned in 2023.

Is there an OMNY Card?

Not yet. We will introduce the OMNY Card – a contactless transit card – beginning in 2021.

There’s no need to wait! With OMNY, you can use your own contactless credit, debit, or reloadable prepaid card, as well as digital wallets supported by your smart phone or wearable. Just choose your preferred payment method, tap, and go!

Can I see my trips and charges on the OMNY website?

Yes. By registering for an OMNY Account, you can access a secure, personalized dashboard, where you can view up to 90 days of trip history and charges. Without an OMNY Account, you are limited to viewing up to 7 days of trip history and charges.

Can I translate the OMNY website into a language other than English?

The OMNY website can support several languages today, and additional languages will be supported in the future as OMNY is rolled out. To translate the OMNY website into a different language, go to the bottom of the page and select your preferred language using the Google Translate feature.

What languages can OMNY Customer Service Representatives support?

OMNY Customer Service Representatives can support many languages when you call. OMNY Customer Service Representatives can also utilize a third-party interpreter service when a particular language skill is not available at the time of your call. The third-party interpreter service can support over 300 languages.

Will my information be kept private?

We are committed to keeping your personal information safe and secure. Please review the OMNY Privacy Policy to learn more about how we collect, use, disclose, retain, and protect your personal information.

Helpful links

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