We are committed to providing quality service to all customers, regardless of ability.
The MTA offers a variety of services that comply with the Americans with Disabilities Act, including services offered with the MTA’s new contactless fare payment system, OMNY. Various features have been designed to establish accessibility of OMNY in stations, onboard buses, on the website, and with customer service.
OMNY readers installed at station turnstiles and onboard buses allow customers to tap contactless cards and smart devices to make fare payments and begin their trips.
OMNY readers were designed with features that inform customers if their contactless cards and smart devices have been accepted or declined:
- Screen prompts contain large text, images, and colors
- Screen colors offer visual contrast
- Audible tones are generated
- LED lights are activated
The OMNY website was designed for easy navigation across different browsers, computers, and mobile devices, and supports both desktop and mobile experiences. We have minimized animation and flash graphics to enhance readability.
OMNY customer service
OMNY Customer Service is equipped with Interactive Voice Response (IVR) and Automated Call Distributor (ACD) capabilities. Customers can enter responses via phone key entry or voice to obtain information or manage their accounts, without the need to speak directly with an OMNY Customer Service Representative.
Click here for more information about accessibility related to other services provided by the MTA. More information about accessibility related to OMNY will be available as the new system is rolled out and features are enhanced or added.