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Tap and go in every borough

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OMNY - Transaction Processing Delays

We are currently experiencing technical difficulties causing trip charges to be processed late. We are working quickly to resolve the issues. If needed, please contact OMNY customer service Monday through Friday from 8:00 AM to 5:00 PM at 877-789-6669 or by visiting us at https://omny.info/contact.

1
Subway and bus rollout

2019 to 2020

Completed

First, we launched a public pilot at select subway stations and buses. Then, we expanded to all remaining subway stations and buses across the five boroughs over the course of one year. Today, you can tap and go throughout New York City using your own contactless card or smart device.

2
Enhanced digital experience

2020 to 2021

As the subway and bus rollout took place, we focused on optimizing your digital experience with OMNY. We are excited to deliver improvements to the OMNY website beginning in 2021, with more enhancements, features, and services coming in the months ahead.

3
Expanded fare options

2021 to 2022

In the coming months, we plan to support expanded fare options, including reduced fares, student fares, and special programs, across subway, bus, paratransit, and commuter rail. We will also launch the OMNY card, install new vending machines, and more. These efforts will give you additional flexibility and choice – making it simple and easy to make fare payments across modes of transportation.

4
OMNY rollout completion

by 2023

The rollout of OMNY will occur in phases, and MetroCard will remain in place until OMNY is available everywhere for everyone.

One secure account to manage your travel

Enjoy convenient features when you register for an OMNY account.
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View your trips and charges

Securely access your trip history and transaction activity in your personalized dashboard.

Connect with us anytime

Online access to help when you need it — anywhere, and anytime.

Manage your travel cards

Manage your credit, debit, or reloadable prepaid card — all in one place.

Save your favorite locations

Pick any station, stop, route, line, or branch, and track transportation service in real-time.

Coming soon to Android and iOS: the OMNY mobile app

Have questions?

Contact us