An OMNY account gives you free, secure access to self-service tools that make riding with the MTA easier. You can check your trip and charge history, track progress toward the 7-day fare cap, reload your card, check your OMNY card balance, manage your travel cards and payment methods, and get support from customer service. While registration isn’t required, it unlocks helpful features—and new benefits are added regularly.

Click here to register or call OMNY Customer Service at 877-789-6669 for help.

Log in to your OMNY account, go to the Wallet page, and select Manage Payment Methods to add or update your card.

Establishing a Personal Identification Number (PIN) is not required. However, if you set up a four-digit PIN, you can use it to manage your OMNY account in many ways, such as checking your trip history by contacting OMNY's automated telephone system 24/7 by phone at 877-789-6669.

You can set up or change your PIN by logging into your OMNY account and selecting Account Settings.

Your username is the email address you used to register. If you can't remember it, call OMNY Customer Service at 877-789-6669—you may need to verify your identity to recover it.

To reset your password, either click “Sign In” at the top of the OMNY website and follow the “Forgot password?” steps to receive a reset email or call the same number for help.

To reset your PIN, log into your account and go to Account Settings, or contact OMNY by phone.

You may see temporary pre-authorization charges during payment processing. These are from your bank—your account is only billed for of the trips you take. You can check your trip and charge history on omny.info to confirm you were charged correctly. If you need further assistance, contact OMNY Customer Service at 877-789-6669, available daily from 6 a.m. to 8 p.m.

Pending charges are temporary placeholders from your bank that may appear after tapping your device. If the tap qualifies for a free ride or transfer, you will not be charged once your bank removes the placeholder.

Note: Pending charges are managed by your bank card issuer, not OMNY. For questions, please contact your card issuer directly.

There may be a delay between your ride and when a charge is posted to your payment method. View your trip and charge history on omny.info to check charge details. If you didn’t authorize a charge or believe it’s incorrect, contact OMNY Customer Service at 877-789-6669, available daily from 6 a.m. to 8 p.m.

Note: Disputes must be filed within 180 days.

To suspend or reactivate a payment method at any time:

• Log in to your OMNY account
• Go to the Wallet page
• Select the card you want to suspend or reactivate.

You’ll receive a confirmation email once the update is made. This feature is helpful if you’ve misplaced your card or want to pause its use temporarily.

First, contact your bank to cancel or freeze the card. To block OMNY transactions, log into your OMNY account and suspend the card, or call OMNY Customer Service at 877-789-6669 (available daily from 6 a.m.to 8 p.m.). If you recover the card or device, you can unsuspend it at any time.

To protect your balance, link your card to a free OMNY account. If your card is linked to an OMNY account, you can suspend the card and transfer the balance to a replacement. OMNY Customer Service can also easily assist if your card is registered to an account.

If you don’t have an account, keep a record of your 18-digit card number, CVV, and expiration date. This information may help OMNY Customer Service recover your balance.

We are committed to keeping your personal information safe and secure. Please review the OMNY Privacy Policy to learn more about how we collect, use, disclose, retain, and protect your personal information.

You can help, too! Here are some ways that you can help to protect your personal information while using OMNY:

• Change your password and PIN periodically.
• Avoid using the same password and PIN that you use for your other services.
• Avoid sharing your personal information with anyone else.
• Avoid saving your login credentials in web browsers on public computers.