Frequently Asked Questions

Account Management

An OMNY account centralizes and unifies your experience with the MTA’s new fare payment system. An OMNY account brings together your trips and charges, and offers you many self-service tools, allowing you to manage your account quickly and easily. By registering for an OMNY account, you gain more control of your everyday experience.

Creating an OMNY account is not required. However, there are many benefits available to you by registering for an OMNY account. For example, you can access a secure, personalized dashboard, where you can view up to 12 months of your trips and charges. Without an OMNY account, you are limited to viewing only 7 days of your trips and charges. Register for an OMNY account today.

An OMNY account gives you access to a secure, personalized dashboard, where you can view up to 12 months of your trips and charges, manage your payment methods, dispute charges, manage account notifications, ask questions to OMNY customer service representatives, and more. Enhancements and new features will continue to be added to OMNY over time, which will provide even more benefits to customers with OMNY accounts.

Click here to register for an OMNY account.

If you need help registering for an OMNY account, contact OMNY customer service by calling 511.

Your personalized dashboard contains your account history with OMNY. From the moment you create an OMNY account, your trips and charges are brought together in your personalized dashboard, making it easier and more convenient for you to keep track of everything. You will be able to see all trips taken and all charges made over the past 12 months.

To access your personalized dashboard, simply register for an OMNY account, sign in, select My Account at the top of the page, and then select Trips and Charges.

MetroCard and OMNY are two separate systems, so it is not possible to view MetroCard activity in your personalized dashboard. One primary difference between MetroCard and OMNY is that OMNY is an account-based system. An OMNY account gives you access to a secure, personalized dashboard, where you can view up to 12 months of your trips and charges, manage your payment methods, dispute charges, manage account notifications, ask questions to OMNY customer service representatives, and more.

You can add a payment method by visiting your personalized dashboard. Simply sign in to your OMNY account, access your personalized dashboard, and select Manage Payment Methods.

With OMNY, you can use your own contactless credit, debit, or reloadable prepaid card, as well as digital wallets supported by your smart phone, smart watch, or wearable. If you use a digital wallet, the card in your digital wallet must be added to your OMNY account first, and all associated trip charges made using your digital wallet will then be captured in your personalized dashboard.

Important: When you use a digital wallet, the associated card number may not show up in your personalized dashboard. Instead, the device primary account number (DPAN) or virtual account number associated with your digital wallet may show up in your personalized dashboard. If you see a card number in your personalized dashboard that you do not recognize, this may be your DPAN or virtual account number.

Establishing a Personal Identification Number (PIN) is not required. However, if you set up a four-digit PIN, you can use it to manage your OMNY account in many ways, such as checking your trip history by contacting OMNY customer service by phone.

You can set up or change your PIN by visiting your personalized dashboard. Simply log into your OMNY account, access your personalized dashboard, and select Account Settings.

If you registered for your OMNY account using an email address, then your email address is your username. If you forgot the email address that you entered during the account registration process, contact OMNY customer service by calling 511. You may be asked to provide identifying information for account security purposes. Once this step is completed, you will be provided with the email address that was used during the account registration process.

If you forgot your password, you can reset it online or by phone. To reset your password online, select the Sign In button at the top of each page, and you will be directed to the account sign-in page. Simply click on the “Forgot password?” link, follow the steps shown, and you will receive an email containing instructions for resetting your password. To reset your password by phone, contact OMNY customer service by calling 511.

If you forgot your PIN, you can reset it online or by phone. To reset your PIN online, simply log into your OMNY account, access your personalized dashboard, and select Account Settings. To reset your PIN by phone, contact OMNY customer service by calling 511.

You may notice pre-authorization dollar amounts in your payment account history. These amounts are used as temporary placeholders during payment processing. Your account will only be charged for the actual amount of the fare.

If you are ultimately charged an amount that you do not recognize or did not authorize, you may need to dispute a charge.

If you did not authorize a charge, or if you believe that you have been charged incorrectly, you can dispute a charge in several ways:

  • Log into your OMNY account, access your personalized dashboard, locate the charge in question, and select Dispute Charges. You will be asked to fill out a form online. Once you submit the form, you will receive a reference number for the dispute.
  • Click on the Contact Us button at the bottom of this page.
  • Speak with an OMNY customer service representative by calling 511.

You can suspend or reactive a payment method at any time. This option is useful if you have misplaced your card or want to stop using your card temporarily. Simply log into your OMNY account and access your personalized dashboard. When you select Manage Cards, you can see all cards associated with your OMNY account. After you follow the steps shown, you will receive an email confirming the suspension or reactivation of your card.

If your card is lost or stolen, contact your bank first to ensure that your card is canceled and to prevent unauthorized transactions. If you have an OMNY account, you can deactivate the card by accessing your personalized dashboard. You can also contact OMNY customer service by calling 511.

If your card is subsequently found, and if your bank did not cancel it, you may continue using your card. If you have an OMNY account, your card can be reactivated by accessing your personalized dashboard or by contacting OMNY customer service again.

We are committed to keeping your personal information safe and secure. Please review the OMNY Privacy Policy to learn more about how we collect, use, disclose, retain, and protect your personal information.

You can help, too! Here are some ways that you can help to protect your personal information while using OMNY:

  • Change your password and PIN periodically.
  • Avoid using the same password and PIN that you use for your other services.
  • Avoid sharing your personal information with anyone else.
  • Avoid saving your login credentials in web browsers on public computers.

Have questions?

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