Frequently Asked Questions
Fare Cap
All you have to do is tap! There is no sign-up, registration, or app required. Simply tap and go with the same contactless credit or debit card, smart device, or OMNY card. It’s like a 7-Day Unlimited MetroCard without the upfront cost. Start any day and $34 (or $17 for Reduced-Fare customers) is the most you’ll pay. Once you’ve hit 12 paid trips in a 7-day period, the rest of your rides of the same week will automatically be free. You must use the same payment method for each individual trip to reach the cap.
No. Each payment method—whether a physical card, digital wallet, or OMNY Card—has its own fare cap. To maximize savings, use the same method for every trip.
When you Tap and Ride with OMNY, you get the same free transfers as with MetroCard. To receive a free transfer, use the same payment method for both legs of your trip. Each paid ride counts once toward the 7-day fare cap, even if a free transfer is included.
Note: Like with MetroCard, transfers are valid within two hours of your initial tap.
Each card in your digital wallet has its own fare cap. To earn free rides, use the same card or device for every trip. You can set a default card in your digital wallet to keep it consistent.
Even if joint cards share the same number, they will be recognized as separate payment methods, each with their own fare cap.
Reduced-Fare customers: If your half-fare benefit is linked to a joint account, only the registered Reduced Fare card will work with OMNY. The other card will be blocked from OMNY usage.
You can check your trip and charge history on omny.info to confirm you have hit the fare cap. If you believe you were overcharged, contact OMNY Customer Service at 877-789-6669. Support is available daily from 6 a.m. to 8 p.m.
You can pay for up to three additional riders. However, only your first tap counts toward the 7-day fare cap. Additional taps are charged the full fare and do not apply to your cap. Similarly, if you have reached your fare cap, only the first tap will count as free.
If it’s your first time using a card or device with the OMNY system, you may need to wait about a minute before you can tap again.
Note: Express bus rides are not included in the fare cap. A new Express Bus Fare Cap will launch in January 2026. With the Express Bus Fre Cap, riders will never pay more than $67 for unlimited express bus, local bus, and subway rides in any 7-day period.
Create a free OMNY account and link your payment method. Your 7-day fare cap progress will update automatically. Register for an OMNY account at omny.info/register.
The $34 fare cap applies to trips taken within a 7-day period on MTA subways, local and select buses, the Staten Island Railway, the Hudson Rail Link, and the Roosevelt Island Tram. Reduced Fare OMNY customers benefit from a half price fare cap at $17 – rides are free after 12 trips $1.45 each within a seven day period.
Express Bus rides do not count toward the $34 fare cap ($17 for Reduced Fare customers). The Express Bus Fare Cap will be available to customers starting January 2026 – your Express Bus, local bus, and subway fares will be capped at a combined $67 in a 7-day period.