Frequently Asked Questions
All you have to do is tap! There is no sign-up, registration, or app required. Simply tap and go with the same contactless credit or debit card, smart device, or OMNY card. Once you’ve hit 12 paid trips starting Monday, the rest of your rides through Sunday of the same week will automatically be free.
No, the cap only applies to a single payment method. You must use the same contactless credit or debit card, smart device, or OMNY card for each trip. In other words, each payment method builds toward its own unique cap.
The same free transfer rules that apply to MetroCard also apply to OMNY. You must use the same payment method for each leg of the trip to get a free transfer. Each paid trip with OMNY counts once toward the weekly fare cap.
Each card linked to the digital wallet on your smart device would build toward its own unique cap, so be sure to select the same card for each trip in order to reach the cap and begin getting free rides. You can set your preferred card as the default payment method in your digital wallet.
Joint bank cards, even if they have the same card number, will be recognized as different cards and will build towards their own separate fare caps.
If you believe you have been overcharged, please contact us online at omny.info/contact or by phone at 877-789-6669 (Monday-Friday 8 a.m. to 5 p.m.).
Only your first tap will count toward reaching the weekly fare cap, or, if you’ve already reached the cap, only the first tap will be free. You can still pay for up to three others in your party with the same card or device, but each subsequent tap would be charged the full fare and would not apply to your weekly fare cap.
The best way to track your progress toward reaching the weekly fare cap is with a secure and free OMNY account. Simply link the payment card you are using to travel with OMNY to your OMNY account, and information about your progress will appear automatically. Register for an OMNY account here
Currently, the fare cap only applies to subway and local bus trips. However, if you take a trip on a subway or local bus ($2.75) and transfer to an Express Bus ($4 step-up fare), the fare paid for the subway or local bus will count toward the weekly fare cap.
A weekly fare cap for Reduced-Fare customers will be available in the coming months.