Frequently Asked Questions
Fare Cap
Do taps from my physical credit or debit card and the mobile version of that card in my smart device count toward the same cap?
Do taps from my physical credit or debit card and the mobile version of that card in my smart device count toward the same cap?
No. You must use the exact same payment method for trips to count toward the fare cap. If you started tapping with a physical debit card at the beginning of a 7-day period, you must use that exact same card each time you tap for trips to count toward the fare cap. Even if that debit card is registered to your mobile wallet in your smartphone, the phone counts as the payment method, and would start a different fare cap.
How do transfers work with the fare cap?
How do transfers work with the fare cap?
To receive a free transfer, use the same payment method for each part of your trip. Transfers are valid within two hours of your initial tap.
Note that free transfers do not count toward the weekly fare cap; only paid trips do.
What if I have multiple credit or debit cards linked to my smart device?
What if I have multiple credit or debit cards linked to my smart device?
Each card in your mobile wallet has its own fare cap. To earn free rides, use the same card or device for every trip. You can set a default card in your mobile wallet to keep it consistent.
How do joint credit or debit cards work with the fare cap?
How do joint credit or debit cards work with the fare cap?
Even if joint cards share the same number, they will be recognized as separate payment methods, each with their own fare cap.
If your Reduced-Fare benefit is linked to a joint account, only the card registered to your Reduced-Fare account will receive the half-price benefit with tap and ride. The other card will be blocked from OMNY usage.
What if I am charged the fare after I’ve hit the cap?
What if I am charged the fare after I’ve hit the cap?
You can check your trip and charge history on omny.info to confirm you have hit the fare cap. If you believe you were overcharged, contact OMNY Customer Service at 877-789-6669, 7 days a week, 24 hours a day.
What if I am traveling with multiple people and want to use the same card or device to pay for them – will multiple taps in a row count toward my cap?
What if I am traveling with multiple people and want to use the same card or device to pay for them – will multiple taps in a row count toward my cap?
You can pay for up to three additional riders. However, only your first tap counts toward the 7-day fare cap. Additional taps are charged the full fare and do not apply to your cap. Similarly, if you have reached your fare cap, only the first tap will count as free.
If it’s your first time using a card or device with the OMNY system, you may need to wait about a minute before you can tap again.
How can I track my progress toward reaching the cap?
How can I track my progress toward reaching the cap?
Create a free OMNY account and link your payment method. Your 7-day fare cap progress will update automatically. Register for an OMNY account at omny.info/register.
What trips does the fare cap apply to?
What trips does the fare cap apply to?
The $35 fare cap applies to trips taken within a 7-day period on MTA subways, local and select buses, the Staten Island Railway, the Hudson Rail Link, the Roosevelt Island Tram, NICE buses, and the Westchester Bee‑Line system. Reduced Fare OMNY customers benefit from a half price fare cap at $17.50 – rides are free after 12 trips $1.50 each within a seven day period.
Express bus rides aren’t part of the standard $35 fare cap ($17.50 for Reduced Fare customers). With the new Express Bus Fare Cap, now in effect as of January 2026, you’ll never pay more than $67 a week for express bus, local bus, and subway rides.
