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Visit the frequently asked questions page for answers to common questions about OMNY

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Contact us online

For questions about OMNY, you can reach OMNY customer service online. If you have an OMNY account, simply sign in and return to this page, and your contact information will be populated automatically. If you do not have an OMNY account, you can still connect with OMNY customer service online by typing your contact information above.

For questions about other MTA services, access the MTA’s online reporting system.

Contact us by phone

You can call OMNY customer service directly at 877-789-6669. While speaking with an OMNY customer service representative, you can access your OMNY account, hear your trips and charges, manage your travel cards, and more.

For all MTA services, call 511, the New York State transit and traffic line. To reach the right customer service team, say MTA or the service you are interested in: Subways and Buses, Long Island Rail Road, Metro-North Railroad, or Bridges and Tunnels. For paratransit customer service, call Access-A-Ride directly at 877-337-2017 if you are inside the New York region or 718-393-4999 if you are outside the New York region. If you are a customer with hearing loss, use your preferred relay service provider or the free 711 service relay to reach 511.

Important: Due to the coronavirus outbreak, the OMNY customer service center hours will be shortened to Monday through Friday from 8:00 AM to 5:00 PM. During this time, you may encounter longer wait times. You can always use our automated phone system or log in to your OMNY account to view your trips and charges, manage your payment methods, and more. For information about MTA services, visit mta.info or dial 511 to speak with an MTA customer service representative.