OMNY system update

We’re making updates to the OMNY system that will affect how you buy or reload OMNY Cards this weekend, from 8 p.m. on Friday, November 21 to 5 a.m. on Saturday, November 22.  

Different services will be unavailable at different times.  

• OMNY.info accounts will be unavailable from 9 p.m. Friday to 1 a.m. Saturday.  

• OMNY vending machines will be unavailable from 11 p.m. Friday to 2 a.m. Saturday. 

• You won’t be able to buy or reload OMNY Cards at retail stores for the duration of the upgrade. 

During this period of time, you can still tap at all OMNY readers on subways and buses to pay the fare. If you use an OMNY Card, make sure it has enough funds to last you through the weekend. As an alternative, you can tap and ride with your bank card in your mobile wallet or a physical credit or debit card. Learn how here.  

This update will not affect the processing of charges to your OMNY payment method, whether you use an OMNY Card, a debit or credit card, or a different contactless device. Please rest assured that you will not be overcharged during this period.  

Working to improve the OMNY experience 

This planned system update will improve performance and enhance the experience for all of our tap-and-ride customers using either bank cards or OMNY Cards. The upgrade is being made in preparation for absorbing all remaining MetroCard users as they transition over to the tap-and-ride system. 

Get help 

If you have questions, you can reach the OMNY Call Center at 877-789-6669.