We’re upgrading the OMNY system the weekend of October 3 – services will be limited and transaction processing may be delayed. Make sure your OMNY card has enough funds to last you through the weekend.

Working to improve the OMNY experience

During the weekend of October 3, OMNY will undergo a planned system upgrade that will improve performance and enhance the experience for all of our tap-and-ride customers using either bank cards or OMNY cards. The upgrade is being made in preparation for absorbing all remaining MetroCard users as they transition over to the tap-and-ride system and will prevent future trip and charge processing delays like those experienced over the summer.

How this impacts you

The upgrade is expected to take place between 10 p.m. on Friday, October 3 and 7 p.m. on Sunday, October 5. During this upgrade window, you can still tap at all OMNY readers on subways and buses to pay the fare.

However, during the upgrade window, certain features and services will not be available, so please be aware of the following:

For customers tapping with an OMNY card

You will not be able to buy or reload OMNY cards during the upgrade window. This means there will be no sales or value loads through OMNY vending machines, at retail locations, online at OMNY.info, over the phone or in-person at Customer Service Centers in stations. Please plan ahead by loading your OMNY card for the weekend before 7 p.m. on Friday.

 While your taps will still be accepted during the upgrade window, the actual associated charges to your OMNY card will not be processed right away. Charges will be processed after the upgrade is completed. If you use up your stored value prior to completion of the upgrade, you will need to load more value after the upgrade is completed in order to continue traveling with your card. Please allow an additional day or two for the charges to your OMNY card to settle.

As an alternative, you can tap and ride with your bank card in your mobile wallet or a physical credit or debit card. Learn how here.

For customers tapping with a mobile wallet or physical credit/debit card

While your taps will still be accepted during the upgrade window, you will not see the actual associated charges for your fare right away, even if they appear in your mobile wallet app. Charges will be processed after the upgrade is completed. Please allow an additional day or two for the charges to your bank card to settle.

For all customers

Other services unavailable during the upgrade window include online trip and charge history information, access to your online OMNY account, and some in-person services for Reduced-Fare customers at MTA Customer Service Centers.

Please rest assured that you will not be overcharged while the system catches up after the upgrade is completed. Your free transfers will be free, along with any free rides earned during your 7-day fare cap period.

Please allow an additional day or two for all taps and fare payments from the upgrade window to be fully processed. If after the upgrade is completed you are unsure you've been charged correctly, or simply wish to review your taps, you can do so at omny.info/trip-history or by signing into your OMNY account.

If you still have concerns after checking your trip and charge history online, agents will be standing by at the OMNY Call Center at 877-789-6669.

Thank you for your patience and understanding as the MTA works to improve the tap-and-ride experience for all.